Refund policy
Returns and Exchanges, VAHL Stockholm
We want you to love your VAHL Stockholm shoes. Wrong size or not for you? Here is how it works.
Start a return or exchange
Go to Returns & exchanges, log in with the email you ordered with, open your order and choose Request return. It takes about a minute.
Want a different size? Pick the reason "Size too small" or "Size too large" and write the size you want in the comment, for example "Exchange to 43". We reserve your new pair and ship it as soon as your return has been dropped off.
No account access? Email info@vahlstockholm.com with your order number and the size you want.
Return window
You have 14 days from delivery to request a return or exchange, for any reason.
Condition
You are welcome to try your shoes on indoors. To be accepted, a return must be:
- Unused and not worn outside, with clean soles.
- In the original shoe box, with all packaging included.
Returns that do not meet these conditions are not refunded. We will contact you if this happens.
What happens next
- We approve your request and email you a return label within 1 business day.
- Put the shoe box inside a shipping carton. Do not put tape or labels directly on the shoe box.
- Attach the label and drop the parcel off at the pick-up point printed on the label.
Norway: we email your return label separately within 1 business day.
Iceland: email info@vahlstockholm.com with your order number. We email your return label within 1 business day, and DHL Express picks up the parcel from you.
Returns go to our warehouse:
Postpac AB / OGOship
Att: LW Melnyk AB
Elleholmsvägen 1
274 36 Skurup
Sweden
Please only use the return label we send you. Parcels sent another way may not be matched to your order.
Return fee and free exchanges
A fixed return fee covers the label and is deducted from your refund: Sweden 59 SEK, EU 11 EUR, Norway 149 NOK.
Exchanges are free. Swapping to another size costs you nothing: we cover the return label and the shipping of your new pair.
Iceland: the return fee is 399 SEK. It is deducted from your refund. For an exchange, the fee is paid before we ship your new pair, which ships at no extra cost. Import VAT and duties paid on delivery are not refunded by us.
Refunds
When your return has arrived and been approved, we refund the item price to your original payment method within 14 days. Original shipping costs are not refunded.
Cancel before shipment
You can cancel your order any time before it ships. Contact us at info@vahlstockholm.com as soon as possible.
Damaged or incorrect items
Check your order when it arrives. If something is damaged or wrong, contact us at info@vahlstockholm.com right away. In that case we cover the return shipping.