Before you buy from Conzuri or any elevator shoe brand, check the return window, who pays return shipping, any return fee, and whether size exchanges cost anything. For Conzuri's current terms, check their own site. At VAHL Stockholm you have 14 days from delivery: size exchanges are free, and returns have a fee deducted from the refund.
Why returns matter more with elevator shoes
A built-in lift changes how your foot sits in the shoe, so it pays to know what happens if the first size is wrong. Find out before you order, not after.
The questions to ask, with our answers
| Question | VAHL Stockholm |
|---|---|
| How long is the window? | 14 days from delivery, any reason |
| What condition must the shoes be in? | Unused, not worn outside, original box |
| Is a size exchange free? | Yes, we cover both labels |
| Is there a return fee? | Yes: SE 59 SEK, EU 11 EUR, NO 149 NOK, deducted from the refund |
| Is original shipping refunded? | No |
| Where does the parcel go back to? | Ask us; orders ship from Skurup, southern Sweden |
We do not state Conzuri's terms here, because they can change and only the brand can confirm them. Ask the same questions and write down the answers before you pay.
How to avoid a return
- Measure your foot in millimetres and compare it with the insole lengths in our sizing guide.
- If you have wide feet or land between two sizes, email info@vahlstockholm.com before you order. We answer within 1 to 2 business days.
- Try the shoes indoors on a clean floor and walk around for a while.
- If the size is off, ask for an exchange instead of a return. It costs nothing.
How an exchange works with us
Open your order under Returns & exchanges, choose the size problem and write the size you want. We cover the return label and the shipping of your new pair. Full terms: returns and exchanges.
Our models
- Stockholm: deep navy suede sneaker, 6 cm, 1 900 SEK
- Copenhagen: beige suede sneaker, 6 cm, 1 900 SEK
- Oslo: black suede sneaker, 6 cm, 1 900 SEK
- Venice: deep navy suede loafer, 5 cm, 2 100 SEK
Common questions
How long do I have to return VAHL shoes?
14 days from delivery, for any reason. The shoes must be unused, not worn outside, and in the original box.
Is there a return fee at VAHL?
Yes. A fee is deducted from the refund: 59 SEK in Sweden, 11 EUR in the EU and 149 NOK in Norway. Original shipping is not refunded.
Are size exchanges free at VAHL?
Yes. We cover both labels: the return of your first pair and the shipping of the new one.
Can I try the shoes on before deciding?
Yes, indoors on a clean floor. Shoes that have been worn outside cannot be exchanged or returned.